Refund Policy
At NotebookHarborWay, your satisfaction is our top priority. We appreciate your business and want to ensure a delightful experience with our products. This Refund Policy applies to all purchases made on our website, notebookharborway.sbs.
Cancellation Before Delivery
If you wish to cancel your order before it has been delivered, please contact us immediately at +39 06 1234 5678. Cancellations will be considered only if the request is made within one hour after placing the order.
Returns and Refunds After Delivery
If you are unsatisfied with your purchase for a valid reason, such as a product defect or a mistake with your order, we are here to help. You may request a return or refund by contacting us within two hours of delivery.
- Products must be returned in their original condition.
- Evidence of a product defect or a mistake in the order must be provided.
- Refunds will be processed onto the original payment method used for the purchase.
- If a refund is granted, it will be processed within 7-10 business days.
Please note that refunds for perishable goods like pizza and other food products will require a compelling reason, such as a discrepancy in product quality or an error on our part. We cannot accept returns for simply changing your mind.
Exchange Policy
If you received the wrong product, we will happily exchange it for the correct one. To initiate an exchange, please contact us within two hours of delivery with your order details and the issue that occurred.
Non-returnable Items
Certain items like gift cards and promotional materials are not eligible for return, exchange, or refund.
Contact Us
If you have any questions regarding our Refund Policy, please contact us at +39 06 1234 5678. Our customer service team will be happy to assist you.
This policy was last updated on March 10, 2023. Please revisit our Refund Policy periodically for any updates or changes.
We are located at 00153, Italy, Roma, Via Giuseppe Garibaldi and look forward to serving you.
Limitations
This Refund Policy does not cover products damaged through normal wear, misuse, accidental or intentional damage, after receiving the product, or dissatisfaction with the product choice.